Etiquette & Cancellation Fees

We would like to thank you for...

•    informing us of any special health conditions (high blood pressure, heart disease, allergies, diabetes, metal implants, etc., as well as pregnancy/breastfeeding) or medication you are taking.

•    arriving in the Beauty & Cosmetics or Physio & Massage department in your bathrobe, in the Prevention & Rehab department in sportswear 5 minutes before the start of your treatment. For organizational reasons, delays cannot be compensated.

•    your consideration to mute your cell phone to enjoy the peace and quiet.

•    your understanding that the duration of the treatment includes not only the treatment but also the greeting, the farewell and the clarification of any questions you may have.

•    making the most of your treatment by allowing yourself a subsequent regeneration and rest phase of at least 20 minutes.

•    your understanding that package services and treatments cannot be exchanged or refunded.

•    your cancellation in good time if you cancel your appointment. Cancellation is free of charge up to 24 hours before your appointment, thereafter the cancellation fee is 80% of the treatment price.